We want you and your pet to be completely satisfied with every purchase. If you're not absolutely thrilled, we're here to help make it right.
Reach out to our team at support@mywowpet.com within 30 days of receiving your order. Include your order number and the reason for return.
We'll email you a prepaid shipping label and a Return Merchandise Authorization (RMA) number. Print the label and attach it to your package.
Drop the package off at your nearest USPS or UPS location (specified on the label) within 14 days of receiving the label.
Once we receive and inspect the item, we'll process your refund within 2 business days. The funds will appear on your original payment method within 5-7 business days, or instantly as store credit.
Got the wrong size collar or harness? The fastest way to ensure you get what you need is to return the item you have, and make a separate purchase for the new item.
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